Delivery Information

Delivery

When you purchase over 45 euro, free shipping applies. For consumption below 45 euro, we will charge a standard shipping fee of 9.83 euro.

Changes to delivery details by a customer must be notified to the store from which the goods were purchased at least one business day before the scheduled delivery date. The customer must be present to accept delivery of goods at the nominated delivery address on the scheduled delivery date.

We always make our best efforts to deliver your order to you in the next working days of date if the order was made before 2 pm Monday to Friday. However, the time may vary depending on the drivers and unpredictable facts including weather conditions, out-of-stock, or other unforeseen events. We will not be liable for any loss or damage suffered by a customer due to any failure to supply the goods by a specific time or date. Unless otherwise agreed, when the customer has nominated an address for delivery, delivery to that address will satisfy our delivery obligations as stated therein before. An additional delivery charge may apply if goods are not delivered because the customer was not present at the nominated address on the scheduled delivery date. We may, in its absolute discretion, suspend or cancel delivery if the customer is overdue in any payment to us or in breach of these terms.

Unforeseen Events

We reserve the right to cancel or suspend any sale or delivery of goods due to unauthorized, altered, fraudulent, or ineligible use of discount and to modify or cancel this promotion due to system error, lockout, delay, or default of a manufacturer or supplier or an electronic attack on electronic systems, failure or interruption of any electronic system or essential service, such as electricity supply, internet, communications and payment systems and any other cause beyond our control.

Return & Refund

Nothing in this policy affects your statutory rights under Irish consumer law.

For most online purchases, customers have the right to cancel within 14 days of receiving the goods, subject to legal exceptions.

Customers may reasonably inspect goods. Original packaging is recommended where possible but is not always required. If goods are handled beyond what is reasonably necessary, a deduction may be made where permitted by law.

Certain customised goods and sealed goods that are unsuitable for return for health or hygiene reasons may be excluded once unsealed, where permitted by law. Children’s toys are not automatically excluded simply because they have been opened.

Faulty, damaged or non-conforming goods remain subject to statutory consumer rights.

Please contact info@jps.ie before returning goods.

Refunds (if applicable)

Once your return is received and inspected, we will notify you by email.

Where a refund is due, it will be processed using the original payment method within the timeframe required by applicable consumer law.

For change-of-mind returns, customers may be responsible for the direct return shipping cost where permitted by law.

If the goods are faulty, damaged, not as described or otherwise do not conform to the sales contract, JPS will cover or reimburse the reasonable return cost, and appropriate remedies may include repair, replacement or refund.

We may request reasonable photo or video evidence to help assess the issue.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@jps.ie

Sale items (if applicable)

Sale and discounted items remain subject to applicable statutory consumer rights.

Exchanges (if applicable)

Depending on where you live, the time it may take for your exchanged goods to reach you may vary. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@jps.ie and return your item to us with the original receipt.

Warranty

Any commercial warranty is provided in addition to, and does not affect, your statutory rights under Irish consumer law.

Collection

As the nature of our business operation, we do not offer collections to the public.

All goods purchased via website or email or other means will only be shipped directly to you by the given delivery address.

In rare cases, if you need to collect certain items, please email us at info@jps.ie stating the item names and amount. Please do not come to the warehouse without having received our replies.